Shipping & Returns
SHIPPINGAll orders placed at knotsisters.com ship from Costa Mesa, CA within 2 business days of your order date. Orders placed on a business day before 10:00am PST will go out the same day. Depending on where you live in the US, your package will arrive within 3-10 days of the date it was shipped.
Once your order is shipped, you will receive an email Shipping Confirmation with tracking information for your package. if for any reason your order is delayed or cancelled, you will receive a Cancelled Order Notification or Shipping Update with instructions on how to proceed.
All orders over $100 within the contiguous United States will receive free shipping. Purchases under $100 ship for a flat rate of $10. We offer Two-Day Rush Shipping for $28 for domestic orders and Next Day Air is available for $50.
INTERNATIONAL SHIPPINGWe apologize, but at this time, we do not offer international shipping. Check back for updates as we plan to change this soon!
RETURNSUnworn merchandise with tags attached and packaging included may be returned within 14 days of the received date for a full refund. We will not refund any shipping and handling fees related to your purchase or return. After 14 days, you will be issued a store credit, and after 30 days, all returns will be refused.
If for any reason you received a damaged or incorrect item, please notify us within 72 hours via email at firstname.lastname@example.org so we can help.
To return your item, download the Returns Form or complete the one on the back of your Packing Invoice and include it with your order to:
940 W. 17th St.
Costa Mesa, CA 92627
We highly recommend using a trackable shipping service or purchasing shipping insurance. Without this, we cannot guarantee we will receive your shipped item. Please note that we are not responsible for lost packages.
Once your return is received and processed, you will receive a Refund Notification via email. Once received, the order amount will be refunded in the original form of payment, or a store credit will be issued via email after 14 days. Please allow 7-10 business days for your refund to post.
Unfortunately, we cannot process exchanges at this time. If you would like to exchange an item, please return the unwanted item and place a new order for the replacement item.
Questions about your return? Contact Customer Care.